By forsh
Fri Feb 23, 2018 8:52 am
Yes.. It involves delete some stuff.. I've also made a few expansions myself and installed them.... Things are good bro... 5 hours and I'm home
Zack Zerox wrote:Had a brief reply from Akai support:
"I am sorry to hear of the issues you are experiencing with your MPC Live.
It sounds as though your device is experiencing a hardware issue and would benefit from a service or inspection under warranty. I would recommend contacting your place of purchase where your warranty is held, in regards to a warranty claim. They will be able to assist you further."
I'm a bit surprised by this and assuming it's software! I'd rather not lose the unit for an indeterminate amount of time for what seems a minor problem.
Have emailed back to say so and also query whether they are aware that other people are having similar issues. Maybe there's a few faulty units out there...?
Zack Zerox wrote:Had a brief reply from Akai support: ....
It sounds as though your device is experiencing a hardware issue and would benefit from a service or inspection under warranty.
MPC-Tutor wrote:??? Is this relating to your computer crashing when exporting expansions? How on earth could that be related to your MPC hardware? Are you sure you explained your problem correctly to Akai support?
Zack Zerox wrote:MPC-Tutor wrote:??? Is this relating to your computer crashing when exporting expansions? How on earth could that be related to your MPC hardware? Are you sure you explained your problem correctly to Akai support?
Yes. Pretty sure I explained it simply enough: I'm running Win10, and when I go to export expansions then the software (not the whole computer) crashes. And, related or otherwise, I can't undock the unit properly.
[EDIT: Here's what I initially sent them - "Hi, two problems: 1) MPC will not unmount as a drive (I get 'still in use' message, see attached) 2) Whenever I try to export expansions to the Live, the software crashes ("MPC has stopped working") I've uninstalled and reinstalled the software and drivers but still no luck. Thanks."]
As I posted here, I subsequently let them know that I have the same issues on another PC with a box-fresh installation of both Windows and the Akai stuff. Tried a different cable, and USB ports, too.
I know this thread is actually about a Mac OS (so apols for the hijack!), but it looks like at least one other person has reported the same issue with Windows too.
Hoping it isn't hardware - I'd hate to lose the unit for a time, also I bought it from a retailer as B-stock for £140 less than the full price, so in a worst-case scenario I'd be concerned about getting a replacement if there was something seriously wrong with it.
However, in all other respects it's flawless/does what I'd expect. I really think this is most likely a software issue.
MaScHiNeHeAd wrote:Zack: When I posted this on the Akai forum, there were quite a few peeps who were having the same issue, regardless of OS, so don't worry about hijacking the thread, you didn't & if the end result is we all get sorted, then I'm cool with that.
As far as your hardware goes, I'd agree with Tutor, get a return sorted with Akai asap.
When I sent my 25k back a few years ago, it was about 2-3 weeks.
But if it's sorted, then it's worth the pain.
Got everything crossed for ya, bro...