I can think of a couple of problems. If your samples aren't 16-bit wav files, I think you can assign them to pads but I don't think they'll play on the 500. When you scroll to a sample and hit play, you should be able to preview the file. If it doesn't sound, this might be your problem. You can check the bit-rate in Windows, and this is a common problem for users who have purchased from professional sample libraries (which are now starting to mostly come in 24-bit resolution). You can also test whether it's a sample problem by recording a small snippet of sound using the MPC and assigning it to a pad. If it works then it's not your pads, but a problem with the sample.
Other things might be,
- hit the 'full level' button on the 500. This will automatically interpret the hit as full velocity.
- Finally, stupid but...make sure you're speakers or headphones are hooked up properly.
Good luck.
Sometimes I still laugh out loud about the beat kangz and that time some English dude hacked the Akai marketing website and stole a bunch of pictures of the Ren before it was released.