By jimfowler
Wed Aug 22, 2012 12:28 am
not sure if this is kosher or not but i wanted to share my experience with odyssey.
i bought one of their FZDRC cases that happens to work with the MPC5K (and is advertised as such). got the case, "plucked" the foam and it's all crooked...as in: the mpc literally sat at a 15-degree offset to the case itself. to me this seems like a "manufacturing defect" which should be covered under my warranty. so i email the company with photos and get no response. i call and get the blow-off (person i'm asking for is "in the warehouse") from the phone answerer lady and no return call. a week goes by (and a few more emails sent) and i decide to write one more email chastising them for horrible customer service. i get a prompt reply stating that they cannot help me.
anyhow, hopefully your experience is different/better but i'd recommend finding a different solution.
- jim
i bought one of their FZDRC cases that happens to work with the MPC5K (and is advertised as such). got the case, "plucked" the foam and it's all crooked...as in: the mpc literally sat at a 15-degree offset to the case itself. to me this seems like a "manufacturing defect" which should be covered under my warranty. so i email the company with photos and get no response. i call and get the blow-off (person i'm asking for is "in the warehouse") from the phone answerer lady and no return call. a week goes by (and a few more emails sent) and i decide to write one more email chastising them for horrible customer service. i get a prompt reply stating that they cannot help me.
anyhow, hopefully your experience is different/better but i'd recommend finding a different solution.
- jim





