fatdog wrote:Anyways, i bought this unit from DV247.
I asked them for a refund and they're said i need to contact AKAI, first and go on from there. Right to the issue.
Okay I am aware that DV247 have a pretty good reputation, so I suspect there's a little more to the statement 'you need to contact Akai first' - what I suspect that means is that they want you to contact Akai to rule out any possibility of user error. I doubt they are trying to pass the buck. So I feel that is good advice - ring Akai, go through the problems, see if they can resolve over the phone. Get a reference number.
If Akai agree there's a fault, then they should sort it out with DV247 and you'll either get a repair or an exchange.
If Akai insist there's no fault , then go back to DV247 and tell them you feel that the unit is faulty, regardless of what Akai say. Explain everything you've told us and why it's been three months before you had a chance to fully 'inspect 'the machine to assess whether or not is was 'fit for purpose'.
Take it from there. Under the Sale of Goods act, your contract is with DV247 and they need to address your concerns. The best course in these situations is to be pleasant, be concise, don't lose your cool, present the facts and know your rights (and let them know that you know your rights). Stand firm, but be nice about it - people are more likely to help if they like you. Remember you no longer have the
legal right for a refund (typically you have 1-2 weeks to inspect a purchase to ensure its fit for purpose and if not, demand a refund), so while you can ask for a refund, you cannot demand it. The minimum legal right (after the inspection period) is a repair - but the retailer can, if they choose, exchange it, or ultimately still refund it.
Read more here and give them a ring to clarify:
http://www.adviceguide.org.uk/england.htmRegarding the DV247 4 year warranty, remember this warranty is in addition to your rights under the Sale of Goods Act, it is not a replacement to those rights, so while their 4 year warranty is a fantastic bonus, don't lose sight of your fundamental rights under the sale of goods act.
But my understanding from a legal perspective is that you should have inspected the goods carefully immediately after purchase to ensure they were fit for purpose so you could return the goods for a refund. After that, the retailer is only liable to offering a repair. Within the first 6 months, it is up to them to prove the fault wasn't there at the time of purchase. Unfortunately I have no idea what the law is with regard to you updating the software in the meantime and discovering this update has caused additional issues that now mean the product is 'unfit for purpose' - that if definitely a grey area in the law IMO.
BTW, the blank screen (either completely blank or just the word 'MPC' displayed) - I get it sometimes after taking my computer out of standby. First disconnect the USB connection and put it back in - this fixes it most of the time. Otherwise disconnect USB switch the Ren on and off again, then reconnect via USB. You don't normally have to restart the MPC Software at all, so your work isn't lost.
