By MPC-Tutor
Fri Aug 31, 2012 12:29 pm
Are you guys talking about returning a product because you don't like it, or because you feel it is faulty or 'not as described'? In the UK it wouldn't matter if it were software or hardware, if it's not working correctly or promised features are not there when you buy it, you a legally entitled to a full refund.
If you just don't like it, that's where the software element makes it complicated to get a refund. That said, if it needs activating and you 'deactivate' it and hence make the software unusable, then I don't see the problem.
But also as the Ren software requires the hardware to function correctly, I also dont see there being any reasonable problems in returning it.
Do the US have 'distance selling' regulations? In the UK, if you buy something online, you have 7 days to inspect it and if you change your mind return it for a full refund (except for software...but I think my argument above would help there).
If you just don't like it, that's where the software element makes it complicated to get a refund. That said, if it needs activating and you 'deactivate' it and hence make the software unusable, then I don't see the problem.
But also as the Ren software requires the hardware to function correctly, I also dont see there being any reasonable problems in returning it.
Do the US have 'distance selling' regulations? In the UK, if you buy something online, you have 7 days to inspect it and if you change your mind return it for a full refund (except for software...but I think my argument above would help there).
