Are AKAI taking these units back I WANT A RETURN

I got the REN in JAN, spent a little time with it.
After getting a few projects on the go, the REN is bugging.
Yesterday i had sequences not playing back correctly, the thing wouldn't turn back ON.
WTF!!!!
I paid £700 for this!!!!!!
I went from a maschine which i didn't have any issues with to what i thought was a better product.
its 2013 and the REN isn't even stable, as a stand alone product or a DAW.
I watched all the tutorials before buying and have been misled, along with a load of other people.
So can anyone tell me, if they have managed to return it back to AKAI
Thanks

fatdog wrote:I got the REN in JAN, spent a little time with it.
After getting a few projects on the go, the REN is bugging.
Yesterday i had sequences not playing back correctly, the thing wouldn't turn back ON.
WTF!!!!
So can anyone tell me, if they have managed to return it back to AKAI
Thanks

In the UK? You don't return it back to Akai, you return it to the retailer you bought it from, that's who your contract of sale is with as per the Sale of Goods Act (SOGA). If it's not switching on then the retailer is legally obliged to arrange a repair or exchange. Since you bought it in Jan, the retailer has no legal obligation to refund you now (you needed to ask for that within the first couple of weeks, i.e. a reasonable 'inspection' period), however they can still choose to refund - but legally, it's just a repair or exchange now.

Retailers have no choice but to sort it out for you, one way or another - in fact in the first 6 months after purchase, it is up to them to prove it's not faulty.

Who did you buy it from? Have you contacted them yet?

fatdog wrote:I got the REN in JAN, spent a little time with it.
After getting a few projects on the go, the REN is bugging.
Yesterday i had sequences not playing back correctly, the thing wouldn't turn back ON.
WTF!!!!
I paid £700 for this!!!!!!
I went from a maschine which i didn't have any issues with to what i thought was a better product.
its 2013 and the REN isn't even stable, as a stand alone product or a DAW.
I watched all the tutorials before buying and have been misled, along with a load of other people.
So can anyone tell me, if they have managed to return it back to AKAI
Thanks

I'm sorry, but i don't get it clearly. You bought it in january, and 3 months later you decides to send it back for bugs, after spending "a little time with it" - at the moment the REN have never been as stable, like most of users say ? If Maschine was ok for your workflow, why changing for a REN ? Check your computer stability. Do a big clean. And instead of tutorials, check the amount of posts here about current REN/VSTi compatibility. Each update make the REN compatible with more and more VSTi. IMO, it is the worse moment to send the REN back, because it's on his growing curve. There is a huge confidence back on this gear. Akai does the job.

Unless he was exaggerating, the OP says the machine will not turn back on. That is not a bug, it's a hardware fault, it needs to be repaired or exchanged.

rougenavarre wrote:I'm sorry, but i don't get it clearly. You bought it in january, and 3 months later you decides to send it back for crashes, at the moment the REN have never been as stable, like most of users say ? If Maschine was ok for your workflow, why changing for a REN ? Check your computer stability. Do a big clean. And instead of tutorials, check the amount of posts here about current REN/VSTi compatibility. Each update make the REN compatible with more and more VSTi. IMO, it is the worse moment to send the REN back. There is a huge confidence back on this gear. Akai does the job.

rougenavarre wrote:

fatdog wrote:I got the REN in JAN, spent a little time with it.
After getting a few projects on the go, the REN is bugging.
Yesterday i had sequences not playing back correctly, the thing wouldn't turn back ON.
WTF!!!!
I paid £700 for this!!!!!!
I went from a maschine which i didn't have any issues with to what i thought was a better product.
its 2013 and the REN isn't even stable, as a stand alone product or a DAW.
I watched all the tutorials before buying and have been misled, along with a load of other people.
So can anyone tell me, if they have managed to return it back to AKAI
Thanks

I'm sorry, but i don't get it clearly. You bought it in january, and 3 months later you decides to send it back for crashes, after spending "a little time with it" - at the moment the REN have never been as stable, like most of users say ? If Maschine was ok for your workflow, why changing for a REN ? Check your computer stability. Do a big clean. And instead of tutorials, check the amount of posts here about current REN/VSTi compatibility. Each update make the REN compatible with more and more VSTi. IMO, it is the worse moment to send the REN back, because it's on his growing curve. There is a huge confidence back on this gear. Akai does the job.

let the man make his own decisions rather than cheerleading for the opposite team just to contradict him... so the renaissance is FINALLY getting to a point where it's going to do what it was advertised as doing last year... i'd hardly call that "akai doing their job"... it's them doing a halfass one. i'd be fed up with a piece of gear that didn't do what it was supposed to out the box as well. if those advertised features weren't really available and were written in future tense it should say so on the box.

MPC-Tutor wrote:Unless he was exaggerating, the OP says the machine will not turn back on. That is not a bug, it's a hardware fault, it needs to be repaired or exchanged.

rougenavarre wrote:I'm sorry, but i don't get it clearly. You bought it in january, and 3 months later you decides to send it back for crashes, at the moment the REN have never been as stable, like most of users say ? If Maschine was ok for your workflow, why changing for a REN ? Check your computer stability. Do a big clean. And instead of tutorials, check the amount of posts here about current REN/VSTi compatibility. Each update make the REN compatible with more and more VSTi. IMO, it is the worse moment to send the REN back. There is a huge confidence back on this gear. Akai does the job.

Yes i understand, but just talking about "not turning on", so with some more details. What, the soft, the hard ? A hard problem is easily identifiable. If sequences don't play correctly, i doubt about a hard issue, rather for a VSTi incompatibility or a computer conflict... Of course if it comes from the hard, a send back is the only solution, but it has nothing to do with Maschine, and doubting about doing the job with a new REN ! It is a classical problem of failing gear, needing an exchange, very different of thinking it is a failed engineered gear. That's why i did not understand...

crossings wrote:

rougenavarre wrote:

fatdog wrote:I got the REN in JAN, spent a little time with it.
After getting a few projects on the go, the REN is bugging.
Yesterday i had sequences not playing back correctly, the thing wouldn't turn back ON.
WTF!!!!
I paid £700 for this!!!!!!
I went from a maschine which i didn't have any issues with to what i thought was a better product.
its 2013 and the REN isn't even stable, as a stand alone product or a DAW.
I watched all the tutorials before buying and have been misled, along with a load of other people.
So can anyone tell me, if they have managed to return it back to AKAI
Thanks

I'm sorry, but i don't get it clearly. You bought it in january, and 3 months later you decides to send it back for crashes, after spending "a little time with it" - at the moment the REN have never been as stable, like most of users say ? If Maschine was ok for your workflow, why changing for a REN ? Check your computer stability. Do a big clean. And instead of tutorials, check the amount of posts here about current REN/VSTi compatibility. Each update make the REN compatible with more and more VSTi. IMO, it is the worse moment to send the REN back, because it's on his growing curve. There is a huge confidence back on this gear. Akai does the job.

let the man make his own decisions rather than cheerleading for the opposite team just to contradict him... so the renaissance is FINALLY getting to a point where it's going to do what it was advertised as doing last year... i'd hardly call that "akai doing their job"... it's them doing a halfass one. i'd be fed up with a piece of gear that didn't do what it was supposed to out the box as well. if those advertised features weren't really available and were written in future tense it should say so on the box.

Far from me the idea to "not letting the man", or "cheerleading" anything. Much less "contradict" for nothing. It is not the point. The post was sufficiently surprising and ambiguous - between bugs issues and hardware issue - to know a little bit more about the real problem. Hard and/or Sequence problem ? Gear and/or computer issues ? Not so happy about the Ren workflow comparing to Maschine ? I'm sorry but i work with a 16gb MBP 17'' i7, isolated from internet, perfectly clean and monitored that way, and i don't have bugs issues. I think it is the same with a clean i3 or IntelC2D PC. Ren is still a susceptible hard/soft combination, first because it is a hard/soft host AND vsti product, that occurs an infinite amount of dev tests, and second it is a young product. Just remind Maschine at is debut. Difficult to use at his promised level, hundreds requests and dissatisfied posts can testify.

If i have a hard on/off problem with my new iPhone, i'll effectively send it back, but i won't say it was better with my Blackberry - even if it was partially true . And our guy is disappointed, but not seems to have used the Ren a lot since its purchase. Bying a Ren in January means you can't ignore the big issues that Ren had until 1.3 , and that you're buying, effectively, a gear that is on the way to work as it was supposed to right out the box, the first day of release in sept 2012. Everybody knows that, and people go on buying the Ren. They accept it or not. And yes, from this "by everyone known" Ren soft state soon 2013, Akai did the job to get back the confidence in their product, because lots of people go on buying the Ren, seeing the updates work, love the hardware/soft combination and workflow, even if they know that the Ren "should have done the same work out of the box 6 months ago". From this time, crash/bug issues have mostly decreased, and if big bugs go on on some set-ups, and if people need to be help instead of just send their gear back and announce it, they can give some more details on their problems and configuration, i.e list of plug-ins, VSTI, host, system, etc...
I was just saying that. The hardware issue is one thing, it can happens with your washing-machine or your TV, and the gear must effectively send back, but it was not so clear, and it has nothing to do with "Maschine was good to me". Except the hard issue, fatdog can give some details about his set-up, VSTi used, etc for the only SOFT issues, which is different.

I Agree the REN could had been more reliable and seriously taken by the community if the Release Candidate software had been 1.3.1.

Now I'm working in a 32bits Win7 environment, with a 3GHZ Core2Duo and 4gb RAM, software and OS installed on a 64gb SSD and it works with no big issues, even with 6-7 VSTi Instance loaded.

The only issues are the plugin mode not displaying good infos on the screens of the Hardware and CPU overload when exporting with 7-8 different tracks routed from MPC Plug-ins to cubase's mixer. I must mix waves stem.. not a big problem to me, it takes a bit more time but mixing waves files is better because latency in fact ...

If I let the MPC switched on and I boot my computer, then I launch the MPC software, the Hardware isn't detected by the software, I must switch it off then on again to make it work. Not a big issue to, just a bit annoying... lol

And word, 1.4 is promising. I'm in a good mood !

comtox wrote:I Agree the REN could had been more reliable and seriously taken by the community if the Release Candidate software had been 1.3.1.

Now I'm working in a 32bits Win7 environment, with a 3GHZ Core2Duo and 4gb RAM, software and OS installed on a 64gb SSD and it works with no big issues, even with 6-7 VSTi Instance loaded.

The only issues are the plugin mode not displaying good infos on the screens of the Hardware and CPU overload when exporting with 7-8 different tracks routed from MPC Plug-ins to cubase's mixer. I must mix waves stem.. not a big problem to me, it takes a bit more time but mixing waves files is better because latency in fact ...

If I let the MPC switched on and I boot my computer, then I launch the MPC software, the Hardware isn't detected by the software, I must switch it off then on again to make it work. Not a big issue to, just a bit annoying... lol

And word, 1.4 is promising. I'm in a good mood !

Good mood...Me also !

Yes... It confirm that for big soft issues, the community needs details ! The development has been enough deeply now, to explain lot of the bugs/crashes, specially from the Akai team that answer quite quickly via Akai community, and also by tweeter. Not all bugs, sure, but nothing in common with 2012, and it grows, cos more users. In fact it's still hard to believe for some that the Ren, that had a so hard beginning - too fast releasing before Maschine 2 - can have a big future.

Let's stay on topic - this is about whether or not the OP can return his Ren. So let's wait to see if the OP can confirm if there's an obvious hardware fault. Until then, there's plenty of existing topics dedicated to discussing bugs/features/praise/disappointment etc.

MPC-Tutor wrote:Let's stay on topic - this is about whether or not the OP can return his Ren. So let's wait to see if the OP can confirm if there's an obvious hardware fault. Until then, there's plenty of existing topics dedicated to discussing bugs/features/praise/disappointment etc.

I agree, but to stay on topic, if you wait for a confirm, ask for it. Knowing if the OP can return his Ren, and help him - specially if he had "a little time with it" - need not wait but ask for some more details than a five lines thread mixing hard and soft issues, before explain how to return it, or if he will profit his guarantee. Little bit too early, IMO. It is clear that the OP don't spend time to detail tech problems on forum. This is targeted on topic, dear MPC Tutor.
Personally, i consider that a such brief complain like "Yesterday i had sequences not playing back correctly, the thing wouldn't turn back ON" needs some details requests before giving the closer post office address !

If you happened to have purchased from DV they can be pretty accommodating.

fatdog wrote:I got the REN in JAN, spent a little time with it.
After getting a few projects on the go, the REN is bugging.
Yesterday i had sequences not playing back correctly, the thing wouldn't turn back ON.
WTF!!!!
I paid £700 for this!!!!!!
I went from a maschine which i didn't have any issues with to what i thought was a better product.
its 2013 and the REN isn't even stable, as a stand alone product or a DAW.
I watched all the tutorials before buying and have been misled, along with a load of other people.
So can anyone tell me, if they have managed to return it back to AKAI
Thanks

If its a hardware issue...all Ren's are still under warranty. If its a software issue, report the bug to Akai's technical support forum or the bug thread at the top of this page.

I think I recall at least one forum member (living in the US) that have returned their Ren for a refund. At least two forum members sold their Ren's.

It's 2013 and the Ren gets better with every update.

Deleted some posts to keep this on the topic of returning a Ren in the UK.

Back on the topic - just to point out that the OP is from the UK and under the terms of our Sale of Goods Act, you can return an item if it is 'not as described' or 'not fit for purpose' - whether this is a hardware or software issue is irrelevant (retailers will normally do their best to insist software is excluded from returns, but it isn't, not if the software is faulty).

I cant believe someone jumped on my back, WHAT IS YOUR PROBLEM??
Anyways, i bought this unit from DV247.
I asked them for a refund and they're said i need to contact AKAI, first and go on from there.
Right to the issue.
When i bought this product, i knew it was an ongoing process with software updates etc
BUT i did actually think i would be buying a STABLE product.
WHY 3 MONTHS???
When i bought the product, i have a young family and work shifts, so unfortunately i couldn't spend every hour in my bedroom for the first 2 weeks, cuddling up to my REN.
It took me a little time working through how the unit worked, also i had a lot of projects under go, i needed to get finished, which i didn't really need the REN for, as it was just mixing some stuff down.
When i have solely relied on the REN to start a project, beats, samples etc
Things have started to fail.
The bugs were they're from the start, like the REN would freeze from time to time and i would have to switch it OFF & ON again.
But in the back of my mind i was thinking, the NEW update coming soon, it will sort itself out.
THIS IS MY PROBLEM, I have the new update and seems with each one, i get more problems.
Originally back in FEB the mute buttons were not working correctly, with the new update, this seems to be ok now.
BUT the other day was just enough for me, i bought this for a fast workflow.
By the way for the guy who slated me, i have a 27"imac with plenty of memory and processor speed.
I had all my sequences on the REN i wanted to use, and i was recording them into Ableton, which was fine.
Then the MPC froze...AGAIN! OK i ca live with that UNTIL AKAI sort they're stuff out.
Then all my SEQ inside the REN which i spent a day on, started playing not in time, glitching.
Then the mpc froze again.
So I turned the REN off at the power button, then back ON again.
Restarted the software and on the MPC Screen it was just displaying the ON SCREEN, I tried this twice. So basically im sitting there just looking at the MPC and not being able to DO anything.
Whether this has happened over 3months or 10months this is not acceptable.
It takes a little time to work out a new machine, and my problems seemed to have occured, the more patterns i have had in my Seq.
I was hoping i wasn't wasting my time on here, complaining as i have far better things to do, BUT this product aint FIT FOR PURPOSE, thats why i want a refund.
I dont want a RETURN as after this experience i have lost TOTAL confidence in AKAI.