Using Komplete - Kontakt not loading on saved projects

I'm using Komplete and recently had to wipe my comp (Mac Pro) and start from scratch -- reinstall Mountain Lion, Komplete and MPC Ren hardware. Now when I open projects I created prior to the wipe, there are issues loading all Kontakt patches. Instead, I get this odd, blank prompt on load:

http://cl.ly/image/3b3X40020E2l

Any ideas what is going on here? The entire rest of the track, including the other Komplete instruments (FM8, etc) are loading just fine, and when I start a new project using Kontakt, it saves and loads properly.


-slang

which version do you have? kontakt 4 or 5?
if you have kontakt 4, did you goto the service center and update the patches?

mikecevaz wrote:which version do you have? kontakt 4 or 5?
if you have kontakt 4, did you goto the service center and update the patches?

I've only ever had 5

slangbangboom wrote:

mikecevaz wrote:which version do you have? kontakt 4 or 5?
if you have kontakt 4, did you goto the service center and update the patches?

I've only ever had 5

I think you would have to talk to NI about that. Send them a customer service inquiry & they usually get back to u within 2 business days. Also, usually if a message (or prompt) has a logo in it, it's usually whoever that logo belongs to you need to contact.

mikecevaz wrote:I think you would have to talk to NI about that. Send them a customer service inquiry & they usually get back to u within 2 business days. Also, usually if a message (or prompt) has a logo in it, it's usually whoever that logo belongs to you need to contact.

Hmm, by that logic, Akai would be the one I need to talk to since the logo in the prompt is MPC... but alas, contacting Akai would likely get me nowhere, so I'll give NI a shot