Please help me ! I'm having MPC Studio issues hang

Hello, from yesterday I decided to update the driver, mpc software and firmware of my mpc studio, but after making the updates when I go to the "sample edit" to make the clippings akai mpc studio hangs and gives the error " No communication with the computer ".
I desperately await a light to help me with this problem, as I am a time without producing, I hope someone help me since nobody from "akai" replies my tickets by email.
I await a light. THANK YOU