InMusic isn't detecting the expansions and presets I bought.

I bought some expansions and presets for my MPC XL from thempcstore and airmusictech. I registered everything to my InMusic account, but nothing is showing up—neither in the InMusic Windows app nor in my online InMusic account. I have screenshots and purchase receipts. I’ve opened several support tickets to InMusic support, but I haven't received a response. I tried following the advice from Riff (InMusic's AI), but that didn't work either. Does anyone know how to help me? Please help! Thx you so much