MPC-Tutor wrote:Manufacturer warranty is an additional bonus, but it doesn't affect your core statutory consumer rights. Check your country's consumer laws to see what they say about how long you should expect a certain type of equipment to last and what the procedure is to make a claim under those laws. Usually your contract is with the retailer, not the manufacturer. Also the retailer might have their own warranty, often 2 - 5 years in the pro audio industry.
Facts. I'm in Australia (via New Jersey) Akai hasn't responded to me yet but I contacted the retailer. They are initiating the warranty claim and putting me in contact with the distributor who will resolve the claim. I will have to ship the unit to them and hopefully they replace it with a new one or in the least repair the fault free of charge. The distributor will have to first determine the fault and possible cause before they decide what warranty applies. Regardless of retailer or distributor policy, Australia has their own laws pertaining to product warranties depending on several factors including price of the goods (in this case $1600 AUD). We get killed down under with retail prices but that's another story
The retailer said it should still be under warranty. I RMA'd a different product to a distributor last year, which I owned for 6 months, was half what the Live costs and they told me it was covered for another 2 years!
CharlesRandolph wrote:For something like the live, which is battery powered. The wear and tear on them is going be higher. Is it the live connector or the live's power supply?
I tried another 19v power supply with the same result; usually when on AC power the green LED inside the unit glows but not in my case. For the warranty side of things, the pin in the power jack seems fine but I believe that the jack has somehow come loose from the board. Like I have said from day one. The unit feels cheap so I'm not suprised this happened.
I don't always use the clip attached to the unit for fastening the power cable, but I do treat the unit with care and that includes when I'm plugging and unplugging. It is what it is.