MPC One won’t power on unless I unplug it

Hi guys, Im having this problem, actually since Ive got my MPC One, the unit won't turn back on after been turned off, unless I unplug from the power outlet, Ive tried to connect directly to the wall, different locations, etc... and still the same, is this an issue? Is there a way to fix this? Should I be concerned and contact Akai?

Thanks,

Yes contact akai, this is not normal behaviour.

sandro de souza wrote:Hi guys, Im having this problem, actually since Ive got my MPC One, the unit won't turn back on after been turned off, unless I unplug from the power outlet, Ive tried to connect directly to the wall, different locations, etc... and still the same, is this an issue? Is there a way to fix this? Should I be concerned and contact Akai?

Thanks,

Yes be concerned - it’s hardware failure. Can you take it back from where you bought it and exchange it? If not, then you’ll need to contact Akai and have them arrange warranty service on the unit for you. The standard Akai warranty is 1 year.

thanks for your msgs, I have sent an email to Akai and waiting for answer, I can not bring back since it was bought on April

Regards,

sandro de souza wrote:thanks for your msgs, I have sent an email to Akai and waiting for answer, I can not bring back since it was bought on April

Regards,

Yeah, I'm afraid you're going to have to deal with a warranty claim with Akai then. Good luck! Let us know how it goes for you.

Hi guys, thanks for all msgs, I would like to share with you guys thus far my experience with AKAI Support team, non exist, Ive sent 2 emails in 10 days and no answer at all, what should I do? I would like to have this issue solved and I can't get help, is there a number to call? Has anyone had this experience before?

Thanks,