Registering a used MPC X

I tried registering a used MPC X we bought for our school to access updates n software. But it says too many registrations on the Akai website.
Emailed support 3 days ago but no reply.

Anyone had this issue and managed to register a used MPC????

Don't bother emailing Akai, if you read the posts here you'll see they rarely respond. Call them and they should sort it out for you.

You can try to get in touch with the seller and ask them if they can switch registration over to you.

When I sold my MPC-Live, I simply replaced my name and email address with the buyer's at the registration and even recreated a simple password so he can access the software and content as he waited for the Live. It worked flawlessy.

Btw, Akai does reply, they take about 7 business days but they will get in touch via email. The thing is, I get confirmation in my inbox directly, but the actual solution is always found in the spam box, don't know why, but thats how I been communicating with Akai. Their systems need an enema.

It's a strange one.
A while ago I changed my desktop and needed to re-register the MPC software, so I used the one visible in my account, and like yourself I got a "too many registrations" error.
I contacted support and I asked "how do I manage" the registrations in my account, (my Bitwig account has a section where I can manage offline & online registrations, cancel them etc, as does my Arturia account).
The answer I got was "just re-register the MPC again under another email address".

Excuse my language, but that's a bullshit way to provide account management for Akai's userbase, professional or otherwise.
To just replicate Arturia's system would not be complicated or expensive.
This is the Akai we have, not the Akai we need.

I had to call Akai today, they picked up fairly quick.

OT

They couldn’t remove the Mpc Studio Black (original version) . They said I could still sell it and and the new user will be able to add it to their akai even though the serial sits on my account. That’s so silly.

kaydigi wrote:I had to call Akai today, they picked up fairly quick.

OT

They couldn’t remove the Mpc Studio Black (original version) . They said I could still sell it and and the new user will be able to add it to their akai even though the serial sits on my account. That’s so silly.

Thats how their system works. There is no 'de-registering' your unit once you add it to your account its there. If you sell it, the new owner can enter in the same serial number and register it just fine. Ive never heard of anyone getting a 'too many registrations' messages yet though so I guess there is a limit. Thought that was weird myself, but whatever its their stuff. When I got my Studio years ago, the owner I bought it from posted pictures of the serial in the ad online, I registered it as soon as I paid for it so I could download the 2.0 software and get a head start on it.

@Neurone, thats an iLok key, thats not an Akai serial number. You're supposed to login to the iLok license manager and deactivate your licenses for ANYTHING that uses iLok when you switch computers. Thats how iLok works, its tied to the hardware you are using it on, and if you forget to deactivate your old hardware, thats not their fault. Arturia's copy protection got cracked years ago, even the brand new SQ80 was out in the wild as soon as it was released. Why would anyone in the business of software copy them?

Monotremata wrote:

kaydigi wrote:I had to call Akai today, they picked up fairly quick.
@Neurone, thats an iLok key, thats not an Akai serial number.

Intresting.
In my account, it states, clearly, that it's a serial code, not an iLok code.
Weird.

Neurone wrote:Intresting.
In my account, it states, clearly, that it's a serial code, not an iLok code.
Weird.

Those 'serials' are the codes you use to activate your licenses to begin with. This is why part of the software installation includes the iLok manager.

[email protected] wrote:I tried registering a used MPC X we bought for our school to access updates n software. But it says too many registrations on the Akai website.
Emailed support 3 days ago but no reply.

Anyone had this issue and managed to register a used MPC????

Just to clarify - are you getting "too many registrations" for the actual MPC X hardware, or for the desktop MPC Software download that you're trying to activate?

I am having the same problem and I do not understand the mentioned "you can just register it again" solution, because I can not register it agin. I have made an Akai account, I register a new product, I enter the serial number of the MPC X and then I get the message "THIS SERIAL HAS ALREADY BEEN REGISTERED TO A DIFFERENT ACCOUNT." And then nothing.

Happened to me before setting up MPC beats software. Trying to just have it on both laptop and desotop. I was using two ilok accounts. One online and one locally. Thinking online would make more sense I kept trying that and it kept giving the message about it being registered to a different account. Don't try to register online within the ilok software. Just register to the specific computer you are using locally. That's bound to your internal drive. I think after you install the software and go back into ilok it will offer you to move your license online or purchase a USB stick for a fee which you absolutely don't need to use the software.

When I sold my mpc ren on eBay I contacted akai to transfer the license to the buyer, they said no problem. However the ren is still there in my account years later. Never heard from the buyer so I assume everything was okay from his end.

But that was the old system, these days I don’t know how it’s handled. They’ve recently updated the entire account system to the centralised inmusic portal so perhaps something has changed.

but it’s frustrating that you cannot manage licence transfers yourself especially as akai are so hard to contact.

What is the akai phone number I should call to deal with my used akai registration problem? Thank you!

ANDRÉ CHITAS wrote:What is the akai phone number I should call to deal with my used akai registration problem? Thank you!

There is no phone number, they stopped offering phone support several years ago. You have to open a support ticket or use their live chat bot.