By Certified Beatz
Mon Sep 26, 2022 2:08 am
Just open up the USB or ethernet capabilites to have 16 stereo or 33 mono output into a DAW so we can just use our VST's
MPC-Tutor wrote:How do they link it to your account in the first place without a serial? Akai’s checkout is through a third party and no login offered (last I looked).
It’s different if you have an mpc key as the synths are included and hence the serials are effectively already activated the moment you register the hardware
MPC-Tutor wrote:BTW, MPCSAVE10 code is working for extra 10% discount
MPC-Tutor wrote:When you check out there's no log in, and they don't ask for your inmusic account email address, so there's no way they are selling these without giving you serials at the end of the checkout process. Otherwise there is no way to link the purchase to your MPC. I believe you can enter the serial either in the 'activate plugins' screen in standalone, or enter it within your inmusic account.
MPC-Tutor wrote:BTW, MPCSAVE10 code is working for extra 10% discount
When you check out there's no log in, and they don't ask for your inmusic account email address, so there's no way they are selling these without giving you serials at the end of the checkout process. Otherwise there is no way to link the purchase to your MPC. I believe you can enter the serial either in the 'activate plugins' screen in standalone, or enter it within your inmusic account.
bitermc wrote:MPC-Tutor wrote:How do they link it to your account in the first place without a serial? Akai’s checkout is through a third party and no login offered (last I looked).
It’s different if you have an mpc key as the synths are included and hence the serials are effectively already activated the moment you register the hardware
OK, yes, you are right. There's a serial, it's shown when you login to https://profile.inmusicbrands.com/custo ... strations/
The thing is, once you connect your MPC to the Internet and login to your account, you don't have to enter the serial anywhere. The plugins you paid for appear as active and downloadable, while the the other ones appear as available for the 10 day demo.
Maybe the serial is needed if you install the plugins via USB, haven't tried that...
MPC-Tutor wrote:Fastspring, I used them for a while, eventually support started taking several days to respond to any issues (and that was just the initial response, further communication on an issue meant it could take weeks to resolve). And there were a lot of issues that needed resolving! This was peak covid, so maybe they are on top of it now.
But if there's a missing payment that's something that Akai will not be able to even see as it won't even make it to the vendor admin page, it's quite restricted so it's not Akai's fault (other than them choosing to use Fastspring in the first place, which in itself is a really odd choice considering the volume (I assume) they will be doing). Fastspring is really just for small 'mom & pop' size digital product stores.
Straker wrote:It's not a missing payment.
The payment is registered to Akai pro Amsterdam as it appears on my credit card account.
So Fastspring made the payment to Akai with my money.
MPC-Tutor wrote:Straker wrote:It's not a missing payment.
The payment is registered to Akai pro Amsterdam as it appears on my credit card account.
So Fastspring made the payment to Akai with my money.
From the perspective of Akai, it is a missing payment because it will not show up at all when they log into the Fastspring admin.
Normally when a payment gets authorized it is linked to the original order and updates that order from 'incomplete' to 'paid', which instigates the dispatch routines (serials, emails, vendor royalty payment etc). However every so often the order remained as 'incomplete', but the customer was fully charged. In these cases, only Fastspring gets the money, the vendor (Akai) get nothing until someone chases it up and manages to link the payment back to the original order.
Basically the relationship with Fastspring is not a close one, it's all automated and there's no phone support, even Akai will have to just submit a ticket and wait.
However whenever it happened to one of my customers, I chased up Fastspring on their behalf, there's no way I would expect the customer to contact Fastspring.
anyway, good luck, my experience was often that they would just completely cancel the order and refund so the customer would have to try again. At that point I would just ask the customer to pay us direct via paypal. We dropped Fastspring some time ago now!