bitermc wrote:In the EU I think it's 3 years of warranty for any electronic device since Jan 1 2022. It was 2 years before. That warranty is provided by the seller, they are responsible for giving you a replacement unit if the one you bought just stops working for no reason.
The only way the seller can skip this obligation is if the device show signs of mistreatment.
Yeah you guys over across the pond get a way better deal when it comes to gear service. If my Behringer UMC1820 I bought for the MPC ever craps out on me, I can either deal with Behringer service, or luckily I bought it at Thomann, who has great warranty coverage, and I can go through them. But my MPC itself, bought from Guitar Center here in the US and I did buy their extended warranty, but had I not, Id be dealing with Akai after the first two weeks I owned it. GC wont touch it once its past their return period.
Sweetwater is who I prefer to buy from because they seem to have taken the Euro route. You get an addition 2-3 year warranty on a lot of products from Sweetwater on top of the manufacturer's warranty. Thats why those guys get ALL my business nowadays.
I work for ViewSonic, we do the same thing. We have a 30 day return policy IF you buy something directly from us, but since we're the manufacturer, we handle service too. When our customer service team gets calls about dead units, first thing we do is tell them to send it back to where they bought it, if they're still within the return period. Otherwise we can service it, but they'll get a brand new one as opposed to a 'refurb' if they return it straight to the retailer (if they still can).
US law is a bunch of hoops and tricky shit to jump though for just about anything heh.
BTW those Guitar Center warranties are pretty awesome for you US folks that shop there. Bought one with my Les Paul last year and even if I scratch the thing, they'll replace it straight out for the next 3 years.