problem with new stage piano purchase activation

Hello MPC ppl,
I have a standalone mpcx and software version on my MacBook. Today I decided to purchase another instrument as Black F Friday deals. I did this as usually over PayPal, however they completely changed things around? All I got is just email they activated my software and that's it, no pop up software download link nowhere , no link that would direct me toward any link to download my purchase, literally nothing. I have checked my in music account, all my previous purchases are there apart from the one with stage piano, so it doesn't exist, no purchase in my software on mac no purchase on my standalone... Akai sent only the email to download some software called inMusic Software Centre, downloaded this but this seem to show `Don't have any software/ hardware downloaded not even mpc 2 on my mac that is there for 2 years that exists on my both mac and standalone?? ~This is totally Unacceptable Royal Mess what they done and don't even know where to start? Can anybody help ? Its really upsetting, It used to be such an easy system- I put things in my basket , check out, paid, then download link just popped out on my screen , not it didn't - instead its a deadly mess with some weird in Music `Centre that doesn't seem even to recognize any of my previous purchase. I really don't know what to do? I spend my money on software that seem to be invisible to download.

What was the email address Akai sent the mail to? The same that is used for you InMusic account? If not they created a new one with that.

Ask support to transfer the license from the new account to your old account.

That did work for me.

Masi wrote:What was the email address Akai sent the mail to? The same that is used for you InMusic account? If not they created a new one with that.

Ask support to transfer the license from the new account to your old account.

That did work for me.

This just happened to me too, this is probably what happened.

thanks for the replay guys, they eventually just replayed to my ticket, sent me the link to download the software , however now after installing it on my mac stage piano is asking for the activation key which no one provided me with and I still dont know how to transfer this plugging into my MPC X standalone ( as that's the only thing I use to make music, as the mpc MacBook software is here only to be able transfer my expansions on card and loaded to standalone. Honestly what a hassle, I will wait until they replay for my request for the activation key or i suggest what I ask support to transfer the license from new account to my old one. See how it goes.Let you know if is sorted or not.

They were able to transfer my licenses to the right account within a few days. Check your product page for the activation key. If that doesn't work, support will probably be able to help you, good luck.

hey guys, I finally got the responce from their end. Good news- they sorted me out, They fixed it by re sending my plugin license to my InMusic old account and everything works just fine- thanks God! Thank everyone to reach out.

Awesome, glad you were able to get it sorted.