By virtualan
Thu Jun 13, 2024 7:02 pm
(sigh!)
Hi Alan,
We really appreciate your patience while you awaited for the arrival of this email, thank you.
I have personally been in contact with our developers to raise this issue both in writing and verbally. This is something we are aiming to fix in future software updates of the MPC Software. I understand that this is not the answer you were hoping for, as an instant solution would be more ideal, but I want to assure you that your email along with the MPC forum thread comments are truly valuable to us, and everything you have reported to us has been acknoledged and is now with our developers who are working hard to fix the issue.
As for refunding the MPC, this is something which will need to be discussed directly with the seller of your product. I kindly ask you to contact the seller to explain this situation and ask to receive the money which was paid to them for the goods.
I deeply apologise on behalf of the entire Akai Pro team for your experience, we truly value you and the patience you have had towards this situation. If you have any further questions, please feel free to ask.




