Akai customer support...what do you mean...support!

Hello,

I just got my MPC5000 and I am loving this machine. However I am also having some strange issues with it and posted these topics at MPC-forums.

However....am I wrong in assuming that the people at Akai Professional should actually be the ones to help me?

I mean...for three times now I sent them an e-mail in which I clearly explained the issues I ran into and guess what....NOT a single reply...not even a notification like "we received your mail" or "we are investigating things"...

Nothing at all!!

I am not happy with this kind of customer support and to be honest it just makes me very angry....

I really, really like the MPC but I can't stand this Akai customer attitude.

Just expressing my feelings...hopes someone at Akai reads this....well I just like to be optimistic!

Best regards,

Pieter

I seriously hope you aren't talking about that LoopMasters nonsense?

pietermeij wrote:Hello,

I just got my MPC5000 and I am loving this machine. However I am also having some strange issues with it and posted these topics at MPC-forums.

However....am I wrong in assuming that the people at Akai Professional should actually be the ones to help me?

I mean...for three times now I sent them an e-mail in which I clearly explained the issues I ran into and guess what....NOT a single reply...not even a notification like "we received your mail" or "we are investigating things"...

Nothing at all!!

I am not happy with this kind of customer support and to be honest it just makes me very angry....

I really, really like the MPC but I can't stand this Akai customer attitude.

Just expressing my feelings...hopes someone at Akai reads this....well I just like to be optimistic!

Best regards,

Pieter

lol, well I got akai up on the forum in my thread, lol, there is even contact info there.

viewtopic.php?f=15&t=135197&start=0

you just gotta be a thorn in their paw..

To ntalec!

Are you always that kind?

LoopmastersNonsense??? I think that you are the nonsense..posting on this forum....

I doubt that you even understood a little bit of what I was saying about my LoopmastersNonsense!

I hope I will not ever get an answer from you again.

Pieter

pietermeij wrote:To ntalec!

Are you always that kind?

LoopmastersNonsense??? I think that you are the nonsense..posting on this forum....

I doubt that you even understood a little bit of what I was saying about my LoopmastersNonsense!

I hope I will not ever get an answer from you again.

Pieter

One other person, who is also a new user said they had the problem, while others said it worked fine.
Works for me as well regardless if I load a single or whole folder from the LoopMasters library.
Wonder why?

Well...I think you are referring to the fact that people should first RTFM before asking stupid questions like I did.

Wonder why I asked such a stupid and silly thing....OK I'll give you the answer...I RTFM first....

pietermeij wrote:Well...I think you are referring to the fact that people should first RTFM before asking stupid questions like I did.

Wonder why I asked such a stupid and silly thing....OK I'll give you the answer...I RTFM first....

Not even the point.
People told you in your thread that it worked for them so it would lead you to see that:
a) you have a corrupt folder
b) defective unit
c) pilot error

You could have asked someone who it works for to send you a folder or let you send them a folder.
Went to a local store to see what their unit did.
Tried resaving the folder.
As well as many other things.
Akai didn't create the library nor do they support it, so even if you were in contact with them they would offer little toward it.

Look. I don't know you two guys but please just agree to disagree so you can at last find common ground to stand on and move forward. The situation and problem are getting lost in translation. Piet, email me your issues and problem. I can send you my loopmasters folder to see if it helps. Send to [email protected] put mpc in the subject.

i just sent you a mediafire link in your email. i uploaded the whole snares folder for you. I have like 20-30gigs of wavs. if you need anything let me know.