Service center woes

Hmmm.. I got an email from Music Store yesterday - who have my MPC 5000 for repair under warranty - that said that the service center could not find any fault and that the unit works perfectly for them. Now, either someting magical happened during shipping, or they did not try to diagnose all that well: my unit crashed every 5 to 10 minutes, even when doing nothing (in clean idle mode right after booting).

I replied to Music Store that they should observe better and explained that I wouldn't have sent the machine in for just the occasional hiccup. No answer yet; let's hope they come through and find and admit that this particular MPC is a lemon.

I'll keep you guys posted.

This concerns me. Its seems to becoming apparent to me that the 5000 as a design is one big lemon. I'v had two now and still waiting on the second to be replaced (i think the UK snow has delayed delivery). I feel like i wasted £1200 back in september and wish now i had invested in a reliable, well build machine instead.

How are you supposed to make music when yuo're constanly dealing with faulty goods- and then waiting as the weeks pass by for a replacement?

DaveyP you are tedious and repetitive to the point of trolling. Everyone here has hear your "lemon" rants over and over. Get over it. Go find another brand machine and put yourself out of your misery.

Not for nothing but daveyP's posts has been rather amusing. All the drama that came along, damn! I don't own a 5000 but reading the threads and posts here has been really awsome.

Give it up for daveyP

Ill-Green wrote:Not for nothing but daveyP's posts has been rather amusing. All the drama that came along, damn! I don't own a 5000 but reading the threads and posts here has been really awsome.

Give it up for daveyP

people are like

BLAST THAT DAVEY P!! He is making people think the model I bought is BAD!!!

I've also just got my 5000 back from the service centre (UK) yesterday with a note from them saying they'd fully tested it and found no fault. I'm pretty sure they hadn't 'fully' tested it as the fault is pretty obvious, basically the left jack output is distorting when it's turned up to useable levels (send the same signal to the right output or any of the 8 other jack outputs and it's fine, even at full volume). I've done all the common sense things like trying different leads, mixers, audio interfaces etc and the problem's definitely with the mpc.

It's frustrating that nobody at the service centre bothered to contact me before just sending it back, I'd given them full details on the fault and my contact details and would have been happy to explain the problem again if anything was unclear. Now I'm going to have to go through the whole process again to get it fixed. Also, the unit was just inside the warranty period when I sent it back, now it's not so I wouldn't be surprised if they try to wriggle out of fixing it under warranty.

On the bright side I wouldn't say my mpc is a lemon though, other than the one bad output and some minor quirks it's been fine. As there are plenty of outputs I can just avoid using the left main jack for the time being so it's not the end of the world, I still want them to fix it though!

The next phase in the 'faulty-MPC-returned-under-warranty' saga:

Music Store has called me to say that the Akai service center can't find any fault in the unit, although it crashes incessantly for me. Music Store tested it for half a day, and can't find anything wrong with the machine either. So... I guess I'll be getting my machine back without any changes done to it.

Let's hope it was a loose connector between circuit boards that 'settled' during transportation or something like that. I'd love to get back to work with the old 5k after missing it for a couple of weeks. And if not, if the unit still crashes as much when it gets here, what do I do?? I guess I'll have to make a YouTube video then, or something like that, to show the service center what happens when I use it.

Let's hope for the best!
Cheers,
Donlimpio

making the video would have been great to show the service center beforehand.

Very very true. I actually did not make a video because the crashes were sooooo blatantly obvious (all over the place) and came so often that I thought the service center would have caught on in half an hour.

Anyway, UPS tracking tells me that my machine should arrive today, so I'll have time to try out the results for myself this weekend.

Cheers, will keep you posted - and share some of my stuff soon.
DL

p.s. interesting detail: I also told Music Store that one of the sample inputs is 20dB quieter than the other one (making my machine useless for standalone sampling since I need to pass through my PC for sampling anything). The service center repairman always sort of circumvented these remarks (with questions like "But was this the main reason why you sent it in for repair?" which aren't really relevant if you ask me) so I'm very curious to see if this has been fixed, or if they just sent the unit back as is.

DaveyP for president!!!!

U do some heavy anti 5000 advertising mann!!!

Sure thing... There couldn't possibly be two persons on this list who have problems with their MPC5k.

We dont have presidents here in the UK. But i'll pass on the Prime Minster job too!

Glad my posts have kept you amussed. Passionate about music, passionate about these problems. Still not resolved.

As for the anti 5000 advertising- the 5000 is doing that for itself.

Cant fault my Electribes though. Wicked machines. They too speak for themselves. Thank god i have those to make music with whilst the lemon goes back and forth for repair and replacement. Haven't squeezed a finished beat out of it in the four months since purchase. Speaks for itself i'd say.

dp

Just a little update, after finally having a chance to play with the MPC again after waiting for a return from Music Store and Akai's service center.

Everythings seems to work perfectly for now, which is cool. It's quite peculiar: my MPC used to crash every 5 minutes for no reason - even running on idle after booting after a couple of months. Akai service center however couldn't find any fault with it, and they were probably sincere (either that or they fixed it without admitting to the faults), since it works well here. I wonder if there was a connector between circuit boards that wasn't properly attached which set in place because of the transportation.. I'll never know!

I can still crash it if I overdose on the preview button while loading samples, but that's something I can live with. I'm going to check if the left and right inputs are on the same sound level now.

Keep you posted / keep my fingers crossed.

DL

files not in folders could cause crashing. Maybe that was the problem.

Thanks for the suggestion, but I ruled that out a couple of months ago: I reformatted the hard drive and took out the CF card to check this. The crashing pursued, with no midi or sound cables or nothing in the machine. A clean install of the OS, and empty hard-drive, only thing inserted was the power cable, and yet I could crash the thing in numerous ways, one of which was just turning it on and letting it sit without touching it for half an hour.

But for now it works!