help authorization to unlock the ren.

Hi

I've formated my PC several times due to virus issues and now i can't unlock my REN.
The message says i must go to www.AkaiPro.com/authorizationhelp
But i'm redirected to the technical support.
I've imediatly wrote a message to ASK for a reset authorisation...no responses since 3 days.
Is there a workaround or something i missed ?

Did you fill out the form information, or even try calling them directly?

i'm not good in english (french) so i didn't called. but i guess i's completed the informations in my message ( serial , code etc )

Hi
I have the same problem like you idk973
anyone help ?

Call them, is there an international number?

I did it twice without calling
Just fill the support here http://www.akaiprompc.com/support and they got in touch with me via email, and reset my auths. They asked me for proof of buy, and serial the first time but not the more recent second time.

TT_Lab wrote:I did it twice without calling
Just fill the support here http://www.akaiprompc.com/support and they got in touch with me via email, and reset my auths. They asked me for proof of buy, and serial the first time but not the more recent second time.

proof of purchase, really what if you bought used ?

That was the first time around december 2012.
Last time was in february this year and the didn't ask me for anything.
Maybe they changed policy or have my email registered to my serial number.

Hi
i have a sucsessfully unlock my MPC STUDIO and MPC ren , i send mail in to [email protected] with my problem and Greg helps me.
Bayyoo