Anyone who's got reply from Akai recently??

Is there anyone who's got an answer from Akai support team like the title I say in last three weeks??

cuz I l've got nothing at all
already submitted 13times more, even directly called from south korea..No body picked up the phone.

I got one two days after I've send them an email. This was yesterday.

Check your spam folder maybe?

I’ve been trying for a few weeks as well. Got a generic response from their IG account but no response from their support site.

by today. 15 times i submitted
as well twitter, IG and facebook.. they ain't send anything at all

I'm totally fed up and disappointed to them. I think they shoud be let customers know the reason why it takes time so long... this is about attitude for customers

64hz wrote:I got one two days after I've send them an email. This was yesterday.

I think you're choosen by them. i feel they are choose some of asking and replying.

Yorgos Arabatzis wrote:Check your spam folder maybe?

absolutely nothing in spam folder
They don't reply. Nothing more and less
Every single day, I just feel so amazing about their system

DjsFury wrote:absolutely nothing in spam folder
They don't reply. Nothing more and less
Every single day, I just feel so amazing about their system

Maybe time to start publicly messaging them via their Facebook, Instagram, and Youtube until you get an answer? Other than that, call their office that is located nearest your country of origin....

EnochLight wrote:

DjsFury wrote:absolutely nothing in spam folder
They don't reply. Nothing more and less
Every single day, I just feel so amazing about their system

Maybe time to start publicly messaging them via their Facebook, Instagram, and Youtube until you get an answer? Other than that, call their office that is located nearest your country of origin....

I've done everything you mentioned..
facebook, instagram, twitter, youtube and telephone. EVERYTHING.... I already got emosional about their system

DjsFury wrote:

64hz wrote:I got one two days after I've send them an email. This was yesterday.

I think you're choosen by them. i feel they are choose some of asking and replying.

Don't know why you're contacting them but my question was fairly easy to answer for them I would guess.

DjsFury wrote:I've done everything you mentioned..
facebook, instagram, twitter, youtube and telephone. EVERYTHING.... I already got emosional about their system

How many times? Once? A dozen? Keep on posting until you get an answer. Keep sending tech support requests. Keep calling. Not sure what getting emotional about is going to achieve.

Emailed them twice a month and a half ago, no response. My problem isnt that big so I'm not sweating it, just wanted to go on record.

64hz wrote:Don't know why you're contacting them but my question was fairly easy to answer for them I would guess.

He needs the factory refresh image for the Mpc one.

kaydigi wrote:

64hz wrote:Don't know why you're contacting them but my question was fairly easy to answer for them I would guess.

He needs the factory refresh image for the Mpc one.

Yes.. That's what I exactly want from Akai Support team.