Danoc wrote:I say the serial # is more important than a receipt.
To whom?
A receipt and a serial number can serve very different functions depending on the
situation.
Danoc wrote:The serial actually shows you bought the item because the serial is unique.
This is not true. I can steal an item and would have a serial number for said item. It doesn't mean I purchased it.
This is why a receipt is sometimes referred to as "proof of purchase".
Receipts will provide information not provided by a serial, such as how long you've had the item, where you purchased it, the value of the item.. etc.
How many have gone to Akai support and was told to send a receipt of purchase?
I'll be the first, l have never been told that, just a serial, name, etc, no proof of purchase.
The nature of your inquiry will determine which bits of information they require you to provide. Details such as your Country, the product line, and purchase date might also impact your customer service experience. By design, not everyone's case will be handled the same.
As I said before, it may seem like an inconvenience, but in many instances providing the requested information in its entirety will often establish a legal requirement for them to respond to you. That is to say, you're helping yourself.
