Support and discussion for all of Akai’s modern standalone MPCs including the MPC X / X SE, MPC Live 1, 2 & 3, MPC One / One+, MPC Key 37/61.
By MAXTHEDOG Sun Oct 16, 2022 6:15 pm
Hi All,
I’ve updated my X to the latest firmware and activated the four free instruments.
I’ve just bought the Organ plug in via PayPal, have got an invoice etc but cannot find a way to activate it. It’s still showing 1 day left of the trial. I cannot find a serial number on any of my InMusic account pages.
I’ve done the procedure for getting the X on Wi-Fi and logging in with the QR code but nothing changes on the X’s screen.
Any pointers would be greatly appreciated.
Regards,
Michael.
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By MPC-Tutor Sun Oct 16, 2022 7:13 pm
Seriously I'm not even sure how they are even vaguely managing to link these orders, the checkout doesn't even clarify that you have to enter your inmusic email address. No log in nothing. But apparently they don't even give you a serial at the end of checkout? Doesn't make any sense.
By MAXTHEDOG Sun Oct 16, 2022 8:01 pm
Thanks to you both for your replies.
I was expecting to see a serial number when I went back onto the ‘Activate Plug ins’ page, but nada!
I’ve logged a support ticket with them, they’ve got my cash so I’ll see what happens….
Cheers, M.
By MAXTHEDOG Tue Oct 18, 2022 8:58 am
Update.
Having gone through what I did when purchasing the Organ plug in the other day, it turns out that on the inMusic page that asks for an e mail address, I put in a different one to the one in my inMusic account profile. :WTF:
So, my X can’t see that I’ve bought it, hence no way to activate, and whatever mechanism they use is waiting for me to register another X to the mail address I used the other day.
So I’ll have to see if inMusic play ball and find a way to transfer it to my account so I can activate it. If not I may have to take the loss of £99 on the chin as it probably comes under the heading of ‘Double check where you’re sending this money’. I’ve got to say though, when asked for ‘your e mail address’, it didn’t say ‘attached to your account’.
M.
By MAXTHEDOG Tue Oct 18, 2022 9:22 am
Update 2
All resolved. One quick phone call to their support line and it was done.
Super support by them. :-D
I’ll have my with about me next time I’m buying plug-ins.
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By MPC-Tutor Tue Oct 18, 2022 9:40 am
It's absolutely farcical that they are doing it this way. Most sites will either force you to log into your account first, or if not viable, just give you the serials at the end of checkout which you then apply manually to the account of your choice.The way they are doing it is complete amateur-hour. Surely they must have the devs to handle the web integration for this kind of thing?
By MAXTHEDOG Tue Oct 18, 2022 9:32 pm
I agree it’s less than ideal. It seemed at the time even without my e mail cockup to be overly convoluted.
But it ended well. I can start to investigate the Force now. :nod: