New Plugin Instruments 2023

Straker wrote:

THXjay wrote:Didn't want to start a new thread just to say this....

Purchased your latest instrument expansion (Melodic Percussion) and as always it's way more professional in every way than what Akai is putting out. They really should take a leaf out of your book regarding the whole payment and file access setup.
The fact that we just login to the site, pay for the expansion and instantly get a link as well as email notification (also with link) and it remains in our filebank permanently in case we need to re-download in the future.
Buying expansions from Akai always feels like a poker game to me, you never really get a sense of secure transaction and never know where your files are in future
I think the new plugin system is a little better, at least being able to directly download to the MPC means it should be simple to restore plugins after a hard drive failure (hopefully)
I only ever buy expansions from you (mpc-samples.com) as for some reason in my mind I've always thought of them as "official" products. The overall quality and content is just heads and shoulders above whatever else I've seen. As well as the sound, they always have more professional look to the artwork used on the thumbnails, which may sound trivial but it all adds tt the package.
It's a shame your instruments couldn't come wrapped in a beautiful GUI like the Akai/AIR plugins, that would be the cherry on the cake

Keep up the amazing work Andy and I look forward to future instruments.

P.S. Who exactly are these "Pad Pimps" it's not your kids being forced to work in your studio for pocket money is it

No, the new Akai plugins pay system is even worst then ever.
I had a hell of a time trying to buy an offer of 99$, I recieved no mail, no registration on mpc site but the transaction was accepted. So I almost lost 99$ and I tried in all possible ways to get the plugins I bought. I sent an email to Akai and they replied that they don't have anything to do with the company that manages the transactions, which is a 3rd party company. As for the plugins, they didn't have any track of my purchase.
So no plugin but the transaction was done and the money taken from that 3rd party company that works for Akai.
At the end I had to call my bank but they said they couldn't do anything because there wasn't anything wrong with the transactions.
Why this situation? Because payment and plugin deliver are separated and processed by separate companies.
An horrible way to manage plugin sellings.
I couldn't contact the 3rd party company because I needed a code to write a ticket but, having received no mail at purchase, I had no bloody code.
So I was stuck.
At the end my bank managed to delete the transaction, I didn't even know how they did it but fortunately I didn't lose my money.
But I just thought I will never buy a plugin anymore from Akai.

AFAIK they are linked to your akai account when you enter the email address associated with it.
I just downloaded the plugins on the X and activated them in hardware

My akaipro account is definitely linked to my email.
I checked and rechecked and rechecked again.
But I didn't receive any mail from Akai as I made the purchase. I just recieved a mail from my bank that the transaction was processed and accepted.
As I said before, the transaction process is separated from the buying process.

Akai use a reseller (Fastspring), we've used them before and found them very unreliable, orders often disappearing, customers charged multiple times, incorrect invoicing etc. It doesn't surprise me that your order has disappeared while simultaneously being authorized. I suspect Akai simply don't see it in Fastspring admin, but somehow the money was sent for processing.

That said, Akai are clearly not utilising the Fastspring service to its fullest extent, as it is capable of assigning serials instantly via email and on-screen. they don't seem to be doing this at all. Perhaps they set up a web hook that compares your order email to a known Akai account email, but that's so not how you should be doing it, you should be logging into the inmusic site first, then being forwarded to fastspring with your verified credentials.

MPC-Tutor wrote:Akai use a reseller (Fastspring), we've used them before and found them very unreliable, orders often disappearing, customers charged multiple times, incorrect invoicing etc. It doesn't surprise me that your order has disappeared while simultaneously being authorized. I suspect Akai simply don't see it in Fastspring admin, but somehow the money was sent for processing.

That said, Akai are clearly not utilising the Fastspring service to its fullest extent, as it is capable of assigning serials instantly via email and on-screen. they don't seem to be doing this at all. Perhaps they set up a web hook that compares your order email to a known Akai account email, but that's so not how you should be doing it, you should be logging into the inmusic site first, then being forwarded to fastspring with your verified credentials.

Thanks for explaining it so clearly.
I just know that it was a two week nightmare. After that, they also put opx4 on offer, I badly wanted it but guess what, do you think I even thought to buy it?
So another lost customer for Akai.
Why do they act like that?
Now I am just waiting for a new Live with all plugins inside, I am not gonna mess up with Akai account and Fastspring anymore.

It’s a weird one, as fast spring are mostly targeted to small businesses and individuals who are selling a couple of products or subscriptions and who want everything handled for them. Companies the size of inmusic should have the resources to set up their own e-commerce site and not use a reseller.

fastspring are also very expensive, especially if you sell in multiple currencies.

THXjay wrote:Looking good....


I wonder what else Akai has up their sleeves

I'm really curious about this one...