Support and discussion for all of Akai’s modern standalone MPCs including the MPC X / X SE, MPC Live 1, 2 & 3, MPC One / One+, MPC Key 37/61.
By giacecco Sun Apr 02, 2023 9:45 pm
The bad support I’ve experienced since 2.11 with my MPC X is the top and sufficient reason not to buy an MPC again for me. Problem is, as I’m learning the workflow better and better, I don’t feel like going back to the laptop, and I’m stuck with a device I also distrust and feel is not for the long run.
By LivePsy Sun Apr 02, 2023 10:10 pm
giacecco wrote:The bad support I’ve experienced since 2.11 with my MPC X is the top and sufficient reason not to buy an MPC again for me. Problem is, as I’m learning the workflow better and better, I don’t feel like going back to the laptop, and I’m stuck with a device I also distrust and feel is not for the long run.


The most important bond you must have with gear is complete confidence in the feature set you use. New features or looks are irrelevant. That's why I keep a harum of samplers (MPC LIVE II, MachineDrum UW+, MPC2500/5000, SP-16, Volca Sample 2) because they all do something really well, but none of them do it all.
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By Lampdog Mon Apr 03, 2023 12:29 am
LivePsy wrote:….because they all do something really well, but none of them do it all.
By 40Beatz Mon Apr 03, 2023 2:26 pm
http://www.mpc-forums.com .....IS....Akai Support :nod:
By LivePsy Wed Apr 05, 2023 10:20 pm
40Beatz wrote:http://www.mpc-forums.com .....IS....Akai Support :nod:


More like grief counselling
By 40Beatz Thu Apr 06, 2023 3:10 pm
LivePsy wrote:
40Beatz wrote:http://www.mpc-forums.com .....IS....Akai Support :nod:


More like grief counselling


With a lil bit of Jerry Springer :lol:
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By Ill-Green Fri Apr 07, 2023 1:57 am
LivePsy wrote:
The most important bond you must have with gear is complete confidence in the feature set you use. New features or looks are irrelevant. That's why I keep a harum of samplers (MPC LIVE II, MachineDrum UW+, MPC2500/5000, SP-16, Volca Sample 2) because they all do something really well, but none of them do it all.

This here.

When I buy gear, I make sure it has features I need before I purchase. Some samplers I have, I never updated or cared to, because it does what I bought it for, making music.

Don't get caught up in buying gear for dreams a company may sell that leads to dusty paperweights.
By 40Beatz Fri Apr 07, 2023 1:24 pm
Part of the Problem is...We've become EXTREMELY Spoiled. We want our MPC whatever unit...to do EVERYTHING Plus something extra :lol:

Akai's Support has been pushed to its limits...Years Ago! I Believe...Akai Support Frequents MPC-Forums and MPC FB pages to hear our cries and answer customer questions. More than Likely, you can search the Archives here and find a solution to 95% of our problems.

I've been asking for Simple Features since 2017. I've accepted that some things cannot be implemented. I dont think its a scam tho. We're actually the Volunteer Beta Testers :lol:

Like Ill Green said...Its up you as the customer to do your Due Diligence before Purchasing
By mpc_fan_2022 Fri Apr 07, 2023 4:40 pm
40Beatz wrote:Part of the Problem is...We've become EXTREMELY Spoiled. We want our MPC whatever unit...to do EVERYTHING Plus something extra :lol:


I just want my MPC... to be a MPC, a sequencer with a sampling engine. There are tons of things InMusic could do to make it better at those jobs, but it seems InMusic wants the MPC to be some kind of platform to sell service (AKA paid plugins, or whatever option they can sell on top of the initial product), which obviously shifts focus, energy, development time on some completely unrelated things that the MPC should be able to do... As the OS gets more complex it gets more unstable, it gets more bugs and now some functionalities depend on an internet connection to be activated? It doesn't look like InMusic have the proper customer service to handle all the potential problems be caused by all these validation processes.
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By bitermc Sat Apr 08, 2023 6:50 am
mpc_fan_2022 wrote:I just want my MPC... to be a MPC, a sequencer with a sampling engine. There are tons of things InMusic could do to make it better at those jobs, but it seems InMusic wants the MPC to be some kind of platform to sell service (AKA paid plugins, or whatever option they can sell on top of the initial product), which obviously shifts focus, energy, development time on some completely unrelated things that the MPC should be able to do... As the OS gets more complex it gets more unstable, it gets more bugs and now some functionalities depend on an internet connection to be activated? It doesn't look like InMusic have the proper customer service to handle all the potential problems be caused by all these validation processes.


This.

Really. A good sampler, a good sequencer. Everything else is a bonus. Too many features lead to too many bugs.
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By Monotremata Sat Apr 08, 2023 2:40 pm
mpc_fan_2022 wrote:I just want my MPC... to be a MPC, a sequencer with a sampling engine. There are tons of things InMusic could do to make it better at those jobs, but it seems InMusic wants the MPC to be some kind of platform to sell service (AKA paid plugins, or whatever option they can sell on top of the initial product), which obviously shifts focus, energy, development time on some completely unrelated things that the MPC should be able to do... As the OS gets more complex it gets more unstable, it gets more bugs and now some functionalities depend on an internet connection to be activated? It doesn't look like InMusic have the proper customer service to handle all the potential problems be caused by all these validation processes.


If the forum had 'likes' this one would get 1000 from me alone.
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By 8ty8 Sat Apr 08, 2023 4:46 pm
Monotremata wrote:
mpc_fan_2022 wrote:I just want my MPC... to be a MPC, a sequencer with a sampling engine. There are tons of things InMusic could do to make it better at those jobs, but it seems InMusic wants the MPC to be some kind of platform to sell service (AKA paid plugins, or whatever option they can sell on top of the initial product), which obviously shifts focus, energy, development time on some completely unrelated things that the MPC should be able to do... As the OS gets more complex it gets more unstable, it gets more bugs and now some functionalities depend on an internet connection to be activated? It doesn't look like InMusic have the proper customer service to handle all the potential problems be caused by all these validation processes.


If the forum had 'likes' this one would get 1000 from me alone.


Yup, seconded, he hit the nail on the head.
By otoc Tue Apr 11, 2023 1:09 am
+1 on how bad Akai support is.

I've sent three support requests in the past two years and never received a single response. One was for a battery charging issue, and two were for licensing issues. Battery issue I had to deal with my self and paid for it out of pocket (even though it was under warranty - hello class action?), the licensing issues (1) I just gave up on and returned the MPC61 Key thing, and (2) the second worked itself out after a week (Model D plugin purchase).