Memory issues, any tech's out there????

ive got a problem, i got a mpc2000xl and it had no memory at first, i had memory installed in it 2 sticks of 16mb, but when i go into sample, my sample time is still at zero and it wont change. can anyone help me out on this one? also ive noticed and wonder if this could be my problem, but on the mainboard about a inch from the scsi on main board to the left in this picture
http://www.mpc2000xl.com/mainboard.htm , but yeah there is a plugged in chip(right above in the picture where at the bottom says "midicase.com" a inch above the ".com") now on my mainboard the chip is not there, its just a open slot for a chip to be plugged in, what is this chip? and would it be the root to my problem with the memory? lemme know, thanx folks

RLW

take it apart and check it man it should say something......I have no I deal what that is or what it does......it should a least say 10.9 on start up

Zero memory means bad memory. Replace it.

The `missing` chip is the SMPTE option as described in another part of that site.

before you put the simms in did you get any readings for sample time???

Just wondering

no when i start it up without the simms its says zero. i have been told i got the wrong memory by the akai pro guys as well. im just hoping its nothing more that can really hurt the pockets, oh well. lemme know if any other idea pops up about this issue folks, thanx