Guitar Center warrenty/ do it yourself

whats up guys? i still have my GC warrenty for a few more months. just wondering who they go thru to get there stuff repaired and whatnot, and how long does it usually take. if anyone knows, i would really appreciate it. my data wheel is going out and one of my cursor buttons is going out as well. i know that i could solder that stuff, but im affaid of ruining something. if anyone could help with soldering and all the stuff i need, i would appreciate that as well! thanks!

devisebeats wrote:whats up guys? i still have my GC warrenty for a few more months. just wondering who they go thru to get there stuff repaired and whatnot, and how long does it usually take. if anyone knows, i would really appreciate it. my data wheel is going out and one of my cursor buttons is going out as well. i know that i could solder that stuff, but im affaid of ruining something. if anyone could help with soldering and all the stuff i need, i would appreciate that as well! thanks!

I took a track recorder into Sam Ash for repair (under warranty) and it took 6 months to get it back plus I had to pay for the repairs. It's probably best if you call and ask GC how long will it take to get your mpc back if they send it out for repair......from the sound of it you're gonna get stuck with repair fees as they're probably gonna tell you that a broken data wheel counts as "physical damage" and is not covered under your repair contract.But If you can get them to repair it under your contract then I say do it.....if not, maybe contact VST instrument repair, I've heard good stuff about their repair service......or just do it yourself.....it can't be that hard to do.

If it's under warranty, send it in. There's no other way that Akai gets feedback about their crappy build quality.

GC takes months to get stuff back to you.


just do it your self.

Okay gotta clear up some things. I work for guitar center and I know what you speak of: the perils of doing a repair. But there's alot of confusion around how we get down so far as that goes along with warranty/Performance Guarantee service, etc...

First and foremost: if you buy the performance guarantee from GC, DO NOT bring the piece into the store. This is the most common mistake. Our PG service runs through Aon, an insurance company--they take care of finding the nearest qualified* repair station to you, that way it takes a shorter amount of time to get back in your hands. Contact them first: they will handle things from there. They also keep really good track of what's going on with your gear, so that way there's minimal hassle and you're back to rockin out.

Also, when you take the piece into the store there might be someone who isn't clear if you got a PG or not and will put the piece on repair through the store--which will go to whatever local repair shop or the manufacturer in some cases. THIS IS WHAT WILL COST YOU EXTRA $$$$!

if you buy the pg, you dont pay for any repairs: this is why you HAVE to call Aon (or visit www.theserviceport.com)--so you bypass the scrutiny of the repair. Also, with the Performance Guarantee you're paying for first priority on your repair. This is why regular repairs take forever: they deal with PG related repair first and then all the rest of the stuff we ship. turnaround time is about 2-3 weeks with the PG, whereas when we do a repair order in the store, it's out of our hands completely and totally on whatever repair station the gear is sent to.

If your repair is going to take a long ass time to get done, most repair stations dont care and just deal with you in turn. With the PG, if we can't get it back to you in a decent amount of time, we cut you a check for what you paid for the gear. If we gotta do the same repair three times with the PG, they cut you a check for what you paid for the gear. I see these checks in the store all the time, I've even gotten a couple myself (for my headphones and midi controller, yet still my MPC is still cool 2 years in)...

it's a cool lil system, just gotta work it the right way and it'll work out well

^^^^^^^^^^^^^They should tell people that at the time of purchase.. lol

I thihnk vst charges $35 for estimate and $65 for hour of labour. if there is something wrong with your machine the $35 goes towards fixing it

I ALWAYS tell the customer that above, straight up. There's nothing worse than not being able to do music for months on end because of someone else's fault (miscommunicating the PG, etc)

don anom wrote:I ALWAYS tell the customer that above, straight up. There's nothing worse than not being able to do music for months on end because of someone else's fault (miscommunicating the PG, etc)

word man. how long does it usually take to get the unit back? have you actually sent it out? cuz when i called em up, they said i had to ship it to Cali cuz there isnt a authorized place in my area to fix my unit.

don anom wrote:Okay gotta clear up some things. I work for guitar center and I know what you speak of: the perils of doing a repair.

richmond or va beach?

Why don't you contact AKAI direct?

Akai Pro Technical Support
200 Scenic View Drive
Ste.201
Cumberland, RI 02864
401-658-4032

or in the UK

Just contact our UK office for servicing info at 0+ 1252 34 1400.

Regards
Kingell

well guys. i sent out my mpc out to get fixed about 2 weeks ago. hope everything goes good