Sir,
We make a point to reply to EVERY mail we receive. However, if your mail has been filtered for some reason, or does not include a subject, (yes, a lot of people still do send mails with no subject, no name etc: these mails go to the bin automatically), then we obviously did not reply to it. Calling Japan: We are a small company (3 employees) , dealing with Japan also, as you may guess: time consuming. We cannot afford to hire one person dedicated to overseas phone calls. If we have 2 clients in the shop, we are unlikely to pick up the phone. We have to draw the line somewhere and clients in front of our noses have priority. I guess that makes sense ? if you call with your ID set, we'll call you back. If your ID is unset ....
You read a lot of bad things on the net, but as mentionned before in this forum, no one comes with names, mail addresses, serial numbers. Nothing. If the competition is pissed about us because our products are superior, then a smear campaign like this is very easy to orchestrate.
Late on delivery: yes, we are not especially fast. Depending on weight / size / destination. If you want it yesterday, please buy local. This does not mean that we steal lmoney or send damaged goods. As of today, after more than 10 years in this business. we have THREE clients who got damaged items: One Roland vs2480 to Germany a year ago: plastic cracked on the top right corner, probably during custom inspection, as we OVERPACK, just to make sure.(we now mail pictures of packing time, so you know how much packing material you will have to get rid off ...try to re-use it, we have only one planet and it is not flat by the way ...) One KORG MS-20, badly packed by our staff SEVEN years ago. One plastic side was smashed. Shipped a new one to the client. Staff left after the incident. Probably got tired of my complaints ...(I am a ****, I like to get the job done ). A VL1 breath controller got crushed two weeks ago. We are still waiting for client to send it back so we can replace it with a new one. I don't think this is a bad record in view of the number of items shipped over the years.
We have a lot of very pleased clients who come back for more. Too bad they don't have time, or the inclination to go on forums. References available if you need.
Why don't you check that ultraman6996 feedback on Ebay? Apart from a few psychos who wanted to pay with vintage gold coins - used cars - wife etc and went Feedback Crazy when we declined their offers, I don 't see anybody who would not buy again from us.
http://feedback.ebay.com/ws/eBayISAPI.d ... traman6996
My best regards.